The Anatomy Of Care
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From the doctors, to the desk clerks, to the nurses, to the environmental services workers, everyone needs to understand the impact of their actions on patient care and the perception of care for patients and family members.
In The Anatomy of Care you become five different hospital team members working at Metro Hospital: Clara, a desk clerk with a mastery of her position's busy pace; Janice, a charge nurse increasingly becoming a leader in the hospital; Kyong, an environmental services technician who doesn't feel he is a part of a greater team; Emilio, a transporter with a huge, charismatic personality; and Dr. Klinger, a senior resident with a very busy life.
In a hospital, even one bad encounter can leave a patient or family member with a negative impression of their entire experience and the medical care they received. The care, and perception of care, that customers get have very real consequences for the financial success of the institution and quality of life for employees.
The Anatomy of Care comes with a unique video-based quiz to text individual and group knowledge and perceptions. It was developed in cooperation with the Washington Hospital Center and MedStar Health.